Frequently Asked Questions

Everything you need to know about your COSMEDIX skincare journey.

Are COSMEDIX products cruelty-free?

Yes, COSMEDIX is proud to be a cruelty-free brand. We do not test our products or ingredients on animals at any stage of product development.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, minus shipping and handling fees.

Are your products safe for sensitive skin?

COSMEDIX uses clean, plant-based ingredients and avoids harsh irritants. However, we always recommend performing a patch test or consulting with a professional aesthetician before starting a new regimen.

Do you offer international shipping?

Currently, we ship to select international locations. Shipping costs and delivery times vary by country and are calculated at checkout.

How can I track my order status?

Once your order is processed, you will receive an email with a direct link to your tracking information. You can also log into your COSMEDIX account to view your order history.