Returns & Exchanges

At COSMEDIX, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products purchased directly from our website.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all lids are tightened to prevent leaks during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it clearly to the outside of your return box.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.